Shipping Policy

Order Processing

We aim to process your orders promptly. All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will start processing the next business day.

Please note that during peak seasons or holidays, processing times may extend slightly. We appreciate your understanding and patience.

Shipping Time

Once processed, orders are shipped and typically arrive within 7-12 business days. Delivery times begin once your order has been dispatched, not when placed.

Shipping Fees

Shipping charges are calculated based on your shipping address, chosen shipping method, and the weight and size of your order. These fees are clearly displayed at checkout.

Shipping Destinations

We currently ship to addresses within the United States. If you encounter any issues or have questions regarding shipping destinations, please contact our customer service team at 【请替换：客服邮箱】.

Return Policy

You may return most items within 14 days of receiving your order. To qualify for a return, items must be in original condition.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In those cases, please contact us promptly for assistance.

Refunds

Once we receive your returned item, refunds will be processed within 5-10 business days. Refunds will be made to your original payment method.

Order Cancellations

You may cancel your order within 24 hours of placing it. After this window, orders may have begun processing and cannot be canceled.

Tracking Your Order

After your order ships, you will receive a shipping confirmation email containing tracking information. Please allow 24-72 hours for tracking details to update.

Shipping Issues

Please verify your shipping address before finalizing your order. Changes cannot be made once an order has shipped.

If a package is undeliverable due to address errors, additional shipping fees may apply for reshipment.

If you miss a delivery, carriers typically leave a notice with instructions on rescheduling delivery or package pickup.

Damaged or Lost Packages

If your order is damaged or lost during transit, please contact us within 7 days of delivery. Provide your order number and photos if available. We will work to resolve the issue promptly.