Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We want you to love what you ordered! If you are not completely satisfied with your purchase, we’re here to assist you. Below are the details regarding returns, refunds, cancellations, and exchanges.

Return Eligibility

We accept returns on most items within 14 days of delivery. To qualify for a return, your item must meet all of the following:

Be in its original, unused condition with all tags and packaging intact.
Not be part of our final sale items (these are clearly marked on product pages).
Be returned within 14 days of receipt.

Please Note: Personalized or custom-made items are not eligible for return unless they are defective or damaged.

How to Initiate a Return

Contact Customer Service: Email us at 【请替换：客服邮箱】 with your order number and a brief explanation of the reason for the return.
Return Authorization: Our team will review your request and provide you a Return Authorization (RA) number along with instructions on how to send back your item.
Ship Your Item Back: After receiving your RA number, securely package your item (preferably in original packaging) and ship it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe return.

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be credited to your original payment method within 5-10 business days. Please note that depending on your bank or payment processor, it may take additional time for the refund to reflect in your account.

Damaged or Defective Items

If you receive a damaged or defective product, please:

Contact us within 7 days of delivery.
Provide a description and photos of the damage or defect.

We will gladly offer a full refund or exchange at no additional cost to you.

Exchanges

If you need a different size or color, we offer exchanges on the same item as long as it is in unused condition and returned within 14 days. Please follow the same return procedure and once we receive your returned item, we will send out your exchange.

Non-Refundable Items

The following items cannot be returned for health and safety reasons:

Personalized or custom-made items (unless defective or damaged)
Gift cards
Intimate apparel and swimwear, unless unworn with tags still attached

Final Sale Items

Certain items are marked as final sale and are not eligible for returns or exchanges. These items will be clearly noted on the product page.

Order Cancellations

You may cancel your order within 24 hours of purchase by contacting us at 【请替换：客服邮箱】. After this period, cancellations may not be accepted, and you will need to follow the return process after receiving your order.

Shipping Fees

Shipping fees are calculated and displayed at checkout. Shipping costs are non-refundable unless the item received was defective, damaged, or incorrect. Return shipping fees are the responsibility of the customer unless otherwise stated.

Processing Time & Shipping

All return requests are processed within 1-3 business days after receipt. Shipping times for exchanges or replacements take approximately 7-12 business days.